Cancellation Policy

You can withdraw a pending request at any time by contacting us and quoting the reference. A pending request has not been confirmed and no cancellation charge applies. Removing a request does not itself cancel a separately confirmed service, so use the contact details in that confirmation.

The cancellation deadlines, charges and refund method for a confirmed booking will be shown in writing before any deposit or payment is requested. They may differ for daily diving, courses, private arrangements and third-party services.

If no specific cancellation schedule was disclosed and accepted before payment, this website does not create a hidden cancellation fee. Contact us as early as possible; the effective cancellation time is when we receive your message.

Missing pickup, arriving too late to join safely, or not attending may be treated as a no-show under the confirmed terms because boats and professionals have already been reserved. Tell us immediately if travel or hotel arrangements delay you.

If certification, age, medical clearance or other stated requirements are not met, participation may be changed or refused. Any refund or rescheduling depends on the costs already committed and the terms disclosed before payment.

The captain, dive professional or competent authority may change or cancel an activity for weather, sea, safety, harbour or operational reasons. A change of dive site or equivalent schedule that preserves the main service is not automatically a cancellation.

If we cancel the confirmed service and cannot provide a reasonable accepted alternative, you may choose rescheduling or a refund of amounts paid for the cancelled part. Completed services and separately disclosed non-refundable third-party costs are excluded where permitted by law.

Contact us promptly if illness, injury, flight disruption or another serious event prevents attendance. We will consider supporting evidence and try to reschedule or reduce avoidable loss, but an exception is not automatic where third-party costs have already been committed.

Approved refunds are returned, where practical, through the original payment method and currency. Bank, card or exchange-rate differences outside our control may affect the amount received. We will state the expected processing time when the refund is approved.

To cancel or request a change, use the contact page or the official WhatsApp number and include your booking reference, lead guest name and activity date. Never send medical details in a public message.